Where is my order?

This is a question we frequently get asked so we put together a shipping guide here. You can also track your order here.

What is my tracking number?

Tracking will be available 1-7 days after your order was placed. If you haven't received your tracking number after 7 days, please reach out to our support team.

Amendments and Cancellations

If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We can change:
  • Your delivery details
  • Your name
  • Your email
  • Your phone number
  • Cancellations
  • You must contact us within 12 hours
  • We cannot cancel your order once it has already shipped
  • You can view our full refund policy here
  • My Item Arrived Damaged

How to do I contact you guys?

Please email us at support@glowlightmask.com for any questions or concerns you might have. Our support team is on standby seven days a week and will be happy to assist you.


If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24 hours :)